To resolve this issue, disable your antivirus or firewall software. For example, if you are using firewall software such as Zone Alarm, MacAfee Personal Firewall, Norton Internet Security, or Black Ice Defender that allows for or blocks access to the Internet on a per-program basis. This issue may occur if you have an antivirus or firewall program running on the computer. When you try to connect to ESO, you may receive the following error message: Issue 2: Failure to connect to the ESO server
Make sure that you have the latest updates installed for Age of Empires III by visiting the following Microsoft Web site:
If you have installed any hacking utilities or patches, remove and then reinstall the game. If you have installed a third-party mod, and if you are unaware of which files that the modification changed, remove and then reinstall the game. If you do not have certain third-party mods, either download them or try to join another game that does not require third-party mods. If you do not have the latest game updates, see the "Game Updates" section in this article. If you do not have expansion packs installed, you have to purchase them or join another game. If you already running the latest game updates, and if you have the same expansion packs installed as another player with whom you are trying to play, remove and then reinstall the game to resolve this issue.
You are running an unsupported version of the game, and the game executable was modified. This issue may occur for one of the following reasons:Īnother person with whom you are trying to play has different expansion packs installed.Īnother person with whom you are trying to play has different software updates installed.Īnother person with whom you are trying to play has different modification (mods) installed.
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